What is Enhanced 911 Information?

Enhanced 911 Service was established in Clark County (Indiana) in 1993. The system is based at the Clark County 911 Headquarters in Jeffersonville, Indiana; but the county police, fire, and EMS agencies are also linked with on-site equipment. These agencies include, Clark County Central Alarm Fire Dispatch, Yellow Ambulance of Southern Indiana, Indiana State Police (Sellersburg Post), and the Clark County Police Department, as well as the Jeffersonville, Clarksville, Charlestown, and Sellersburg Police Departments. Enhanced 911 is different from traditional 911 in that when a telephone is picked up, within the geographic boundaries of Clark County (IN), and the numbers 9-1-1 are dialed, the system automatically receives and processes the telephone number, name of telephone billing customer, and address of the phone that dialed 911. This information is processed by a database computer in a fraction of a second and viewed by the 911 operators at the same time the 911 telephone rings. Even if the individual dialing 911 hangs up before the telephone begins to ring, the same information is processed and received by authorities. Since authorities are unable to ensure that emergency services are needed or not, a police unit is always dispatched to the address of all 911 hang-up calls to physically verify that all okay. Sometimes this can be considered a burden on the system since police officers responding to unknown 911 hang-ups are unnecessarily tied up when the result of someone "playing" on the telephone or pranking. It is generally agreed in these cases that it is better to be safe than sorry, all 911 calls, whether hang-ups or not, are investigated by police authorities. It is a violation of Indiana Criminal Code (I.C. 35-44-2-2) to falsely inform or report information regarding an emergency or crime to public emergency authorities, when knowing that the information providing is false and/or inaccurate. False Informing is punishable by up to one year imprisonment and/or a fine of up to $1,000.00. When a 911 call is placed within Clark County, it is first intercepted by operators manning the 911 headquarters, 24 hours a day, 365 days a year. The headquarters operator determines from the caller whether police, fire, EMS or any combination thereof is possibly needed. When dialing 911, it is best that you know what assistance is needed and where. After the headquarters operator determines what services are needed, the caller is immediately transferred to the 911 telephone of the appropriate agency with jurisdictional responsibility. For instance, if police assistance is needed within the City limits of Charlestown, the headquarters operator transfers the caller to the Charlestown Police Department, manned with a dispatcher 24 hours a day, 365 days a year. The Charlestown Police Department dispatcher then radios city police units for response. Each Clark County telephone number is programmed into the 911 system, and depending on it's jurisdictional location, the appropriate police, fire and EMS agency that services their address also appears on the same 911 screen as the phone billing name, address and phone number. This enables quick and accurate triage of 911 calls to the responsible agency, by headquarters operators.


1.) The 911 system is reserved for reporting emergency situations, demanding immediate attention and response by police, fire or Emergency Medical Services. Non-emergency calls should never be placed to 911.
2.) Speak as CALMLY and SLOWLY as possible, this will enable 911 operators and dispatchers to obtain the information needed in a timely manner, getting help to you quicker.
3.) Stay on the telephone line until the operator or dispatcher tells you it's okay to hang up.
4.) DO NOT PROGRAM 911 INTO TELEPHONE MEMORY DIALING, this often leads to mistaken calls to 911.
5.) When calling 911 from a cellular phone, be prepared to give your name, address, phone number and location where assistance is needed. The mobile location of a cellular phone is not yet traceable.

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